VOC AI

What Is VOC AI?

VOC AI is a solution that combines customer insights with the might of AI chatbots. This powerful combination allows you to reduce costs, boost customer satisfaction, and transform your customers into ardent fans of your brand.

Picture a world where over half of customer queries are resolved instantly, without human intervention. VOC AI makes this a reality.

This all-encompassing solution provides secure, precise, and swift responses to inquiries, minimizing your ticket workload and enhancing customer satisfaction rates. There won’t be waiting in queues or dealing with frustrating delays anymore, and your customers get the answers they need whenever.

But VOC AI is far more than just a standard AI chatbot. It's an intelligent, AI-driven system trained on your data, ensuring responses tailored specifically to your business and customers' needs.

You can forget the traditional bots with irrelevant discussions and misleading answers. With VOC AI, you can rest assured your customers receive the precise information they seek, every single time.

Also, VOC AI seamlessly integrates with various information sources your customers require, from your files, mailbox, and Zendesk help center to public URLs. This means your customers can enjoy a smooth, omnichannel conversation with your brand, regardless of their location or platform.

But what if a complex case requires human intervention? That’s not a problem because VOC AI efficiently triages those difficult inquiries and transfers them to your human support team, ensuring your customers receive the best possible experience.